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Terms and Conditions
Customers that use this site to order will agree to the terms and conditions of use. If you do not agree with these terms and conditions you will not be able to use this site.
We reserve the right to update or modify the terms and conditions on this site at any time
Please ensure you reread these terms and conditions on each visit to the site.
Greenhouse Supplies reserve the right to refuse any order without giving reason or to request further information so as to allow that order to be processed. You will receive an automatic email upon placing an order this is only an acknowledgement that your order has been received.
Your order will be acknowledged by email on the understanding that delivery is subject to stock availability. When items are out of stock you will be notified via your e-mail address or by telephone as to when your order can be processed if this is not within 21 days you can cancel your order and a full refund will be made.
Please note Not all house hold or buildings insurance policies will cover your greenhouse in the event of storm damage or high winds, we highly recommend you check you check your policy and make arrangements to have your greenhouse covered
Handling complaints We at Greenhouse Supplies are committed to complete customer satisfaction.
In seven years of trading we have had very few complaints however if you need assistance of any kind you can contact our customer service manager R Howes between 9am and 4pm on any week day either by email to info@greenhouseSupplies.co.uk or by telephone on 01179 714433
Should you have a complaint about any aspect of our service, goods or delivery times please contact us by email or telephone.
We will respond to any complaint within 3 working days. In most cases we resolve the problem during your initial phone call.
All complaints will be dealt in a, Fair, Confidential and effective manor.
Person responsible for logging complaints and reviewing them: Rob Howes
You statuary rights are acknowledged by fascias.com however we can not except responsibility for failure to deliver your goods on time. We always do our best to deliver to you on time as agreed normally with in six working days however we do not guarantee to deliver and we can not accept any responsibility for any losses you may incur due to late or none delivery.
Unsolicited e-mail
We will NOT give your email address to any other company
We will not send unsolicited email to consumers unless you have first given your consent.
You can ‘opt in’ to receive emails detailing new products and special offers here.
Customer support and service
You can contact us by email or by phoning (0117) 971 4433 between 8am – 5pm Mon to Friday and 8am – 12 noon on Saturdays. Calls charged a normal cost.
External Sites
External sites many third party sites link to us we do not have any control as to the content or management and as such we accept no responsibility for there content what so ever.
How ever if you feel a site blatantly tricked or mislead you in any way please let us know so we can take appropriate action
All sizes given are approximate manufactures terms and condition will apply to the installation of certain products many products on this site carry a manufactures 10 year guarantee this is supplied by the manufacture and not byGreenhouse Supplies
The terms and conditions do not affect your statutory rights as a customer.
Please check your goods when they are delivered as once you have signed for them we can not exchange damaged goods or replace missing parts delivery notes are sent with all orders.
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